WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
Note:This Privacy Policy forms an integral part of the Terms of Use and other policies, disclaimers etc. available on the Website of juz4u.com and shall be read in conjunction.
We understand gifts are best when they come as surprise. Your privacy is very important to us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. We do not publish, sell or rent your personal information to third parties for their marketing purposes without your explicit consent. Please read this privacy policy to learn more about the ways in which we use and protect your personal information.
Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.
By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.
When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
If you choose to buy on the Website, we collect information about your buying behavior.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up an account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or disable your account by emailing our Customer Support at customercare@juz4u.com
Special Offers and Updates
We may occasionally send you information on products, services, special deals, and promotions. Out of respect for your privacy, we present the option not to receive these types of communications.
Press Releases and Newsletters
If you request to receive our press release(s) or newsletter(s), we will use your name and email address to send these documents to you. We respect your privacy and you can contact us at support@juz4u.com if you subsequently wish to be removed from this mailing list.
Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email advising you of this.
To personalize your shopping experience, we use cookies on this site. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes.
Your account is password protected. We use industry standard measures to protect the personal information that is stored in our database. We limit the access to your personal information to those employees and contractors who need access to perform their job function, such as our customer service personnel. If you have any questions about the security on juz4u, please contact us. Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that your personal information will never be disclosed in a manner that is inconsistent with this Privacy Policy.
You hereby acknowledge that juz4u is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
We want to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your devices’ Internet Protocol (“IP”) address, device name, operating system version, configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Please understand that the points mentioned in the policies are with reference to the time slots on the www.juz4u.com website selected by the user in checkout process.
Cancellation Policy :
Orders are processed in time slots and we accept cancellation requests with reference to time slot selected by customer in order placed. Consider conditions stated below –
- If the cancellation request comes to juz4u before 24 hours to the start of time slot selected – 20% of order value is charged as cancellation charges. 80% refund to Bank Account.
- If cancellation is request comes to juz4u within 12 hours to the start of time slot selected – 100% of order value will be deducted as cancellation charges. 0% refund to Bank account .
- In any of the cases above Bank refunds can be initiated only at the discretion of company considering the reasons of cancellation like unfortunate events, calamities or unavoidable circumstances. No claims to refund can be made by customer to overrule above stated clause.
- NO cancellation requests are accepted on order placed in following categories.
- Same day delivery category – If your date of placing an order and delivery date of that order are same, we do not accept cancellation request. If you cancel it, or receiver does not receive it – you are not entitled to any refund.
- Special day orders can not be cancelled and no refund is initiated for them.
We allow users to select the same date of delivery on which he/she is placing the order i.e. order delivery and order placed date is same. We attempt to do same day delivery of the requested products but DO NOT PROMISE so.
We will process same day delivery orders within 24 hours of requested date and time slot.
Juz4u takes same day orders for day and evening time slots till 6 pm. It is attempt to do same day delivery and not a promise, though we make our 100% effort to deliver on the same date as order placed.
Refund in cases of Cancellations are mentioned in Cancellation policy, kindly refer the same.
The acceptance of order is subject to availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicated to customer. In such case amount paid by customer is fully refunded to bank account.
Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.
Refunds are processed within 7-14 days period depends on your source bank policy.
Address Change requests :
Change in the address is permitted free of cost only before 24 hours of delivery.
Sometimes the address change request can not be accepted, in that case order will not be refunded or cancelled.
Pincode Requirements :
It is user responsibility to provide correct pincode in the address of delivery. The pin code should map to the correct delivery address. Sometimes address mentioned does not correspond to the the pin code of that area.
If pin code entered in the address section is incorrect then following cases arise –
Address entered is of Non-Serviceable area, the order stands cancelled and NO refund will be initiated – The system checks pincode for delivery verification and may accept order when pincode entered is of serviceable area and address is not.
If our team contacts you regarding wrong pin in address, and you want to get delivery done to new pin code, the charges of the newly added pin code will apply. The order can not be cancelled and refunded in case you do not wish to pay for correct pin code’s charges.
Juz4u retains the right to refuse any order unconditionally.
All claims are subject to the jurisdiction of Court at New Delhi, India, only.
Shipping & Delivery Disclaimer
India
For Cakes, same-day standard time delivery, orders must be received by juz4u before 5:00 pm, Monday – Sunday, IST.
For same-day fixed time delivery, orders must be received by juz4u before 5:00 pm,Monday – Sunday, IST.
Currently juz4u delivers within Express Cities, Courier Cities and Remote Cities.
Currently juz4u does not do Midnight Deliveries.
You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.
Delivery may take longer due to:
Bad weather
Political disruptions
Other unforeseen circumstances
In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.
Before major occasions, we suggest that you place your order at least five days in advance.
Products that are hand delivered cannot be delivered along with courier products.
For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:
Wrong shipping/delivery address.
Recipient not available.
Premises locked.
Recipient refusing to accept the delivery.
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.
Proof of delivery will be provided in case of any dispute in delivery.
Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand.
If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-
Call the recipient to schedule an appropriate delivery time.
Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time.
Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance)
Leave the bouquet/arrangement with a neighbor and place a message on the recipient’s door with this information.
Fix Time Deliveries:
We cannot commit the exact time for delivery. Subject to the other terms of the Shipping Disclaimer, the order will be delivered +30 or -30 minutes as per selected time.
Delivery of Courier Products
Notwithstanding anything contained in the Shipping Disclaimer or in the Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, juz4u does not make any representation or warranty in relation to the delivery of such order.
The products will be delivered through Blue Dart or any other courier company and the delivery made by them are subject to the Terms and Conditions of such courier companies.
For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered prior or after the chosen date of delivery.
You acknowledge that requested delivery date is non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped.
Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.
No deliveries are made by third party courier agencies on a Sunday and Public Holidays.
All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order.
Courier partners sometimes have some delays due to holidays and strikes.
In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin.
In the event the delivery is not executed during the attempts, you shall still be charged for the order.
We will consider the order executed in the below cases:
Wrong shipping/delivery address.
Recipient not available.
Premises locked.
Recipient refusing to accept the delivery.
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor.
Delivery to Hostels/PG/Cantonment/Enclosed Premises
Our florists are experienced at making deliveries to hostels/PG/Cantonment/Enclosed Premises. However, please be aware to make the following information available:
Hostel name
Full address of the hostel
Telephone number of the recipient and the hostel
The name of the recipient
Room number of the recipient
The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the delivery person. The order can be handed over to security/any other responsible person or the order will be left at the reception and the order will be assumed as executed.
Delivery at Remote Locations and Towns
Please note that cakes and other perishable products are sourced locally at the delivery location.
We can’t commit an exact time of delivery.
Correct address and contact number is a must of the recipient for placing the order.
No deliveries would be done on National Holidays. The delivery of the same would be done on the next working day. In case of floods/ heavy rains/ National Bandh/election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order. JUZ4U reserves the right to reschedule the delivery to another date.
The delivery of the products/items ordered will be attempted only once at the address as provided in the order received by JUZ4U. In the event the delivery is not executed due to any reason whatsoever not attributable to JUZ4U, the customer shall still be charged for the order and no redeliver or refund will be made by JUZ4U. The order will be deemed executed and delivered in the following events:
Delivery not done due to wrong address.
Recipient not available.
Premises locked.
Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting/not reachable.
Recipient refused the products.
Delivered the product at the Gate/Reception/Neighborhood.
Other countries
We may modify this Privacy Policy at any time, and we will post any new versions on this page. If we make any material changes in the way we use your personal information, we will notify you by sending an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our website. Any such changes will be effective upon the earliest of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our website. These changes will be effective immediately for new users of juz4u. Please note that at all time you are responsible for updating your personal information to provide us with your most current e-mail address.
In the event that the last e-mail you have provided us is not valid, or for any reasons not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. In any event, changes to this Privacy Policy may affect our use of personal information that you provided us prior to our notification to you of the changes. If you do not wish to permit changes in our use of your personal information, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us. Continued use of juz4u following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.
If you have any questions about this Privacy Policy, you can contact us by sending an email on: customercare@juz4u.com.